Buki
Payments and purchase status
Check what you purchased and whether the payment completed before trying again.
Identify the purchase
A service booking, customer membership and software subscription have different account records. Start with the item you intended to buy.
Check the current state
After a declined or interrupted checkout, check the account before attempting payment again. Additional verification may be required by the payment provider.
Ask for help with a reference
Include the transaction or booking reference, approximate time and what you saw. Do not include card security codes, full card numbers or login details.
Contact supportFrequently asked questions
Does a bank notification prove the booking is confirmed?
Check the booking and payment status in the account. A bank authorisation and a completed booking are different states.