buki
Change or cancel a booking
Use the actions available on the booking and read the terms attached to that appointment.
Open the booking
Open the appointment in the buki mobile app and use only the change or cancellation actions currently available for it.
Open app accessCheck the applicable terms
Timing, charges and refunds depend on the terms shown for that booking. Review them before submitting a change.
Read the termsAsk about a specific case
If the action is unavailable or the status is unclear, contact support with the booking reference and what you expected to happen.
Contact supportFrequently asked questions
Does cancellation always mean an automatic refund?
No. The booking terms and payment status determine what applies. Check the account record and contact support if it remains unclear.